Léo et Violette Reviews

1,354  Excellent
TrustScore 4.5 out of 5

4.6

In the Handbags Shop category

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Rated 5 out of 5 stars

Le Laurence tres jolie:)

I bought Le Laurence, my second bag from L&V. I like the timeless design, and great quality, the shipping was also super fast. I simply recommend the shop - the bags are great addition to my wardrobe uplifting the look. Thank you so much L&V!

Date of experience: April 04, 2024

Reply from Léo et Violette

Thank you so much for your kind words and fidelity with our brand :)

Best regards,
Léo et Violette.


Rated 5 out of 5 stars

Customer service is great

Customer service is great! The bag arrived with a few scuffs on the flap but they responded promptly when I flagged the issue and worked with me to resolve it. The bag designs are very stylish so would likely buy again.

Date of experience: March 29, 2024

Reply from Léo et Violette

Thank you very much for your order and sharing your positive experience :)


Rated 5 out of 5 stars

This is the third time I buy from them

This is the third time I buy from them. They have the most elegant bags, which will always be relevant. And of course the quality. The quality is high, accurate, excellent level of finish. I love this brand and I am sure I will buy from them again.

Date of experience: March 15, 2024

Reply from Léo et Violette

Thank you so much for your message and your loyalty with our brand :)

Best regards,
Léo et Violette.


Rated 5 out of 5 stars

Great experience

I’m very satisfied with the purse I purchased, very good quality overall - i wish the packaging came in a box. The salesperson that helped me was very friendly and patient and open to giving honest feedback.

Date of experience: February 29, 2024

Reply from Léo et Violette

Thank you very much ! We are very happy to read that you enjoyed your experience :)


Rated 1 out of 5 stars

Vente d'un article en magasin au…

Vente d'un article en magasin au final.sold out envoie 1mois plus tard puis réception du sac avec une formulez cassé

Date of experience: February 29, 2024

Reply from Léo et Violette

Bonjour Madame,

Merci pour votre commande du sac Gina noir.

Nous sommes sincèrement désolés de ces différents soucis avec votre commande qui ne représente pas le niveau de qualité ni le niveau de service que nous défendons chez Léo et Violette depuis 2013.

Nous avons fait en sorte de vous proposer différentes solutions et attendions votre retour mais à l'heure actuelle, sauf erreur de notre part, nous étions toujours en attente de votre retour quant à votre décision (voir votre mail du 1er mars à 17h25).

Nous allons donc reprendre attache avec vous par e-mail pour régler au mieux et au plus vite cette situation.


Encore toutes nos sincères excuses pour ce problème tout à fait exceptionnel.

Bien cordialement,
Léo et Violette.


Rated 4 out of 5 stars

Bought two bags

Bought two bags. Le Dino in black and the giani burgundy baguettte. Received the Dino today. Beautiful bag, beautiful solid hardware . Love it. Has a faint smell. Not sure if it is chemical or leather . But the bag is anbsolutely fantastic 🥰 Awaiting my burgundy baguette.
Minor issues are 1) packaging was subpar .2) Even though I bought two bags in the space of a week no rewards for loyalty. Only reason that I am delaying buying the Gina in taupe from them. I would think a small business would pay close attention and try to retain its loyal customers.

Date of experience: February 02, 2024

Reply from Léo et Violette

Dear,

Thank you for your recent orders on our website. We are very happy to read that you love your Dino bag and we are sure you'll love your Gianni Baguette too :)

Regarding the loyalty : we'd love to talk more about this by email. We'll reach out to you.
There is nothing more valuable than our loyal customers and we will do our best to give you the best possible experiences.

Thank you again.

Best regards,
Léo et Violette.


Rated 4 out of 5 stars

My first Léo et Violette (online) shopping experience

I am very happy with my bag. I’ve been eyeing the Le Gina bag for a long time. Then it came with a limited edition burgundy color. The delivery was fast (from France to Belgium) and the quality of the leather is superb! It feels very luxurious. The reasons why I didn’t put 5 stars are the following: 1) the hardware doesn’t feel as good. I have bags from Polène and their hardwares feel superior. 2) the packaging didn’t feel great at all. The box was ‘meh’. I didn’t get that luxury feeling when opening the package. Again, I will be comparing it to Poléne since they have around the same price range, the box from Poléne is a very nice touch. This is the first time I ordered from Léo et Violette, and while I was indeed satisfied with the product, I’m sure the shop can make some improvements on the issues I mentioned to make their customers even happier! 😊

Date of experience: February 16, 2024

Reply from Léo et Violette

Thank you very much for your order and detailed feedback :)
We are very happy to read that you enjoy your Gina and we take good notes of your improvements advices!

Thank you again for shopping with us.

Best regards,
Léo et Violette.


Rated 5 out of 5 stars

Perfect!!

I am very, very happy with my purchase! I don't like visible branding and it is very hard to find high quality leather without logos all over it. This is a bag I know I will enjoy for many years and maybe even pass on to a daughter one day. It is so classic, timeless, perfect balance of function and beauty. Customer service also excellent. Bravo Leo et Violette!

Date of experience: November 15, 2023

Reply from Léo et Violette

Thank you very much for your feedback Jennifer :) We are very happy to read that you enjoy your bag!

Best regards,
Léo et Violette.


Rated 5 out of 5 stars

Fantastic!!!!

The delivery speed is fast, and there are real-time emails informing about the progress, which is very reassuring. The actual quality of the received bag is also very good, and it is the same size as expected. I would like to continue purchasing other styles of bags in the future~~

Date of experience: January 24, 2024

Reply from Léo et Violette

Thank you very much for your positive feedback :)
We are very happy to read that you enjoyed shopping with us.

Best regards,
Léo et Violette.


Rated 5 out of 5 stars

A wonderful shop with an elegant salesperson

This shop was a *must* on my shopping list for Paris as the color of the bag I wanted was just too perfect here. I walked in and another client was shopping for the same bag. We spoke while we tried on different various the bag, shared some giggles, and ultimately I left with exactly the bag I’d come for.
The gentleman was available when needed, gave space when appropriate, and knowledgeable. He was patient when I needed VAT forms and made sure I had what I needed (even when I wasn’t positive what that was). What a lovely company, product, and salesperson. As someone who’s been employed in high end retail for many years I am impressed at every turn. Thank you for making my “cool Parisian bag”, the experience I’d hoped it would be.

Date of experience: November 24, 2023

Reply from Léo et Violette

Thank you so much for all your kind words.
We are delighted to read that you had such a wonderful experience in our shop.

Thank you again.

Best regards,
Léo et Violette.


Rated 5 out of 5 stars

Happy with my purchase :))

I originally ordered the bag with a long crossbody strap. Upon delivery I realized that I should have ordered the short strap as well. There is also a section of text on the site that you can click on to add it. I overlooked this.

The employee also explained this to me via chat contact and immediately ordered the short strap. Now my purchase is complete and I got everything I wanted.

Please note that the long crossbody strap is shorter for the average height of Dutch women. I'm going to have a few more holes made. The holes themselves are sufficient if you want to wear the bag a little higher crossbody.

Date of experience: December 27, 2023

Reply from Léo et Violette

Thank you for your feedback and detailed review :)


Rated 5 out of 5 stars

I had fantastic experience in this…

I had fantastic experience in this store. I fell in love with Le Petit Primo bag when I saw and tried it. The reception was excellent by Mr. François Julia (the Store Manager). I and my husband visited the store on July 27th shortly before Louvre Museum. He even offered to delivered the bag that I purchased to our hotel since it is very inconvenient to bring it to the museum. I hope all the success in the future for Leoetviolette and team.

Date of experience: July 27, 2023

Reply from Léo et Violette

Thank you very much Grace!
We are very happy to read that you had such a good experience in store and with your product :)

Thank you again for shopping with us and we hope to see you again soon !

Best regards,
Léo et Violette.


Rated 5 out of 5 stars

Dalia bags are both chic and of high quality

I bought one mini and one regular Dalia and they are absolutely beautiful and of high quality craftsmanship. The colours and style of the Dalia are versatile and very much reminiscent of the Parisian chic. They are also very light bags even with both the long and short strap attached.
The initial shipping dates were a little bit delayed, but I was kept informed and any questions I had were answered timely and in a helpful manner. The final shipping and delivery was quick and smooth.

Date of experience: August 04, 2022

Reply from Léo et Violette

Thank you so much for your kind words and positive feedback.
We are delighted to read that you enjoy your products.

Thank you again for your patience.

Best regards,
Léo et Violette.


Rated 5 out of 5 stars

Lovely design and leather

Lovely designs and very nice leather. I bought the Gina but it was not as soft and squishy as described, rather it was quite a structured bag. The lining was described as suede but was actually a sueded cotton lining, not leather. I really liked that there were two straps of different lengths delivered with the bag although I thought they were a little flimsy. I liked the pockets and the size, but I was looking for a more squishy bag so I returned it. As I live in the UK I had to pay for the delivery to return it, which I was informed about on the website, and I was well assisted by Leo in returning it. Good customer service

Date of experience: December 06, 2023

Reply from Léo et Violette

Thank you very much for your detailed feedback.
We hope to have the chance to see your name in futur orders.

Thank you again.
Best regards,
Léo et Violette.


Rated 3 out of 5 stars

The bag was nicely packed

The bag was nicely packed, they even added an extra tote fabrics bag. The communication went well, it lasted a big long (approx 1 month) but that was already announced so no big issues on this topic. The reason I am giveing average score is due to the bag cordon size (I ordered both the long and the short one) but actually the long one is not enough to be wearied “en bandouliere” if you are not very petite/ small size woman. It you measure more than 1,7 m and wear size L, the cordon is really not long enough.
Then the 2nd reason I am giving only 3 stars is due to the bag itself: it does not help if the inside of the bag gets a bit expendable space if the actual flap will not close anymore. So a bit more work is needed on the design functionality.

Date of experience: October 12, 2023

Reply from Léo et Violette

Dear Cristina;

Thank you for your recent order and detailed feedback.

We are sorry that the length of the shoulder strap does not suit you.
We do our best to give all possible informations online so people can have a better appreciation of the bag and shoulder straps.
Did you see that you have the information of the length of the shoulder strap available for each product ?

Also, we always leave a bit of space at the end of the strap so customers can add more holes if necessary.
It’s very easy and quick to do in a leather shop and you could increase of 5 /7cm the length of the strap.

Please let us know if there is anything we could do to help.

Thank you again for your order.

Best regards,
Léo et Violette.


Rated 5 out of 5 stars

So far so good

So far so good, I love the color it’s quite rare blue demin liege, great nova, size is great the only nag I have is the hardness of the leather both the strap and the actual bag, it’s very durable, hope in time it will soften somewhat a little but otherwise all good.. thank you!

Date of experience: February 19, 2023

Reply from Léo et Violette

Thank you very much for your kind words and feedback :)


Rated 5 out of 5 stars

Beautiful well made bags and really…

Beautiful well made bags and really attentive staff.
I really enjoyed my experience shopping at your new store on Rue Sainte Anne. Francois the sales consultant was very attentive and helped advise me of the right bag for me.

Date of experience: June 15, 2023

Reply from Léo et Violette

Thank you very much for your feedback :) Very happy to read you had an excellent experience in store.
Best regards,
Léo et Violette.


Rated 5 out of 5 stars

Fantastic!

I bought my bag from the shop in Paris. The whole experience was amazing! There were other customers in the shop when I first went in, but a staff came to my assistance immediately when they are done helping them. I was trying to imagine putting my macbook in the bag I wanted to get, and the lady immediately went into the office to lend me her macbook of the same size to try putting it in the bag. Amazing service, very nice designs and high quality leather+craftsmanship. Would love to go back and get some other bags!

Date of experience: February 06, 2023

Reply from Léo et Violette

Thank you so much for your kind words :)
We are very happy to read that you had such a positive experience.

We'll be delighted to welcome you back.

Best regards,
Léo et Violette.


Rated 5 out of 5 stars

Second bag that I have purchased

Second bag that I have purchased. Once again everything was perfect and the product is top quality. Getting addicted 😅

Date of experience: March 11, 2024

Reply from Léo et Violette

Thank you very much for your message and loyalty towards Léo et Violette :)

Best regards,
Léo et Violette.